Technical Support Specialist Job at Brook Street, Newcastle upon Tyne NE15

UjBUNjdPQ1Ayb00xV3ZGRFZNWEMyQT09

Job Description

Are you looking for a new opportunity in the public sector? Do you have a sound understanding of IT? If this sounds like you, please read on to find out more about this exciting opportunity.

We are thrilled to support our well established and high profile public sector client in their search for a long term temporary Service Desk Analyst.

Key Facts-

Pay Rate: £10.90 per hour

Contract: Temporary, 2 months likely to only be 2 initially 02/05/2023-30/06/2023

Location: Stella House, Goldcrest Way, Newcastle upon Tyne NE15 8NY

Training will be office based and then you will have the opportunity to work remotely.

Hours: 37.5 hours a week, Monday to Friday.

Start date - 2nd May 2023(subject to compliance deadlines)

Job Purpose-

The IT Service Desk will form the central point of contact for all technology related incidents, service requests and queries. The role of the Service Desk Analyst is to provide first and second line support for all NHSBSA employees. The Service Desk Analyst is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. As our client starts the implementation phase of their email migration project they are looking for a dedicated team of Service Desk Analysts to provide 1st line support to their users.

As the ideal candidate, you will;

Experience in:

  • Customer service
  • IT / Service desk
  • ITSM tool (e.g. SERVICE DESK PLUS)
  • Email/Outlook/Exchange online

  • Be a skilled communicator with a professional telephone manner
  • Able to follow processes
  • Possess excellent organisational skills
  • Possess a keen eye for detail with a high level of accuracy

Must have:
A suitable environment to work from home.
Able to work flexible hours.

If you have the skills and knowledge we're looking for, we'd love to hear from you! Please do not hesitate to submit your online application today!Due to the high volume of candidates responding to our adverts we are not always able to provide feedback on your application. If you do not hear from us within the next five working days, please assume you have been unsuccessful on this occasion.

Similar Jobs

The Riverside Group

Production Coordinator Job at The Riverside Group

To include; application of the voids procedure, implementing the organisations allocations policy, maintaining the schemes waiting list and to lead on promotion

Arlington Resource Management

Financial Controller Job at Arlington Resource Management

This Group Financial Controller role requires a technically strong qualified accountant with a dynamic and enthusiastic approach in order to work closely with

Phoenix Primary and Secondary School

Assistant Head of Secondary Job at Phoenix Primary and Secondary School

You will assist the Head of Secondary with the teaching and learning and quality of education in Secondary. You will work with teachers to support assessment.

Compass Group

General Manager Job at Compass Group

What you'll be doing: General Manager - Catering - London Monday - Friday role (occasional weekends will be required to suit business needs) Are you a General Manager who wants to lead and

Pertemps Network Group

Executive Assistant Job at Pertemps Network Group

Complex management of multiple calendars, including cross-time-zone scheduling. Timely processing of expense claims. Support to reception team when required.