Job profile

Job reference

REQ004729

Date posted

15/05/2023

Application closing date

15/06/2023

Location

Richmond

Salary

£26,485.00 per annum

Package

Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression

Contractual hours

37.5

Basis

Full time

Job category/type

Full Time, Permanent

Job description

We’re looking for a kind, compassionate and resilient Support Worker join our Mental Health service in Richmond! No personal care or experience is required, just the right values.

£26,485.00 per annum, working 37.5 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you’re part of one team? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you’ll do:

As a Senior Support Worker, you will be expected to undertake duties as part of the management team which include supporting the team with their responsibilities whilst working flexibly to respond to the needs of applicants referred to the project from our local authority. This role will require either an extra dimension of experience or have/be working towards a higher qualification level in order to meet the role specific competences for this position.

Richmond MHAP is composed of 4 supported accommodation sites and 3 visiting site in the areas of Richmond Borough to 47 customers with severe and enduring mental health diagnosis.

This role is for Kingston Lane Service only, our 24 hours High Needs accommodation, that accommodates 12 customers.

You will therefore need to demonstrate the ability to work in a therapeutic environment that at times can be challenging.

You will work flexible to respond to emerging needs and effectively address the needs of the customer case load. This role will include shift working including weekends, late shifts.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Post-holders will be required to demonstrate strengths in all the indicators set out in the relevant Look Ahead Management Competency Model. More specifically, the post-holder will:

• Work proactively with the team to handle the service caseload and support an effective tea approach to meeting with each customer’s identified needs.
• Motivate the team and champion a positive culture within the service.
• Contribute to a positive service environment, ensuring the service is supportive and a place of stability for customers. This includes working flexibly and being proactive.
• Where appropriate take on the lead role or Specific Point of Contact for key partner agencies.
• Co-produce the daily living element of support alongside customers and partners with a view that the assessment process builds on the existing model offering a range of activities to support peoples Recovery Capital.
• Attend multi agency meetings such as MARAC, and or other meetings alongside management and the support team with a view that this information is cascaded back to the team.
• Work proactively with the team to handle the service caseload and support an effective team approach to meeting each customer’s identified needs.
• Contribute to a positive service environment, ensuring the service is supportive and a place of safety and stability for customers. This includes working flexibly and being proactively in delivering, reviewing and arranging effective support for emerging needs and risks in order to prevent escalating concerns.
• Deliver all aspects of support to ensure life skills foundation is in place for customers as appropriate to the needs of the individual.
• Support customers to undertake domestic tasks, including practical assistance to ensure a high-quality living environment that promotes customers’ dignity, respect and allows customers to feel safe and welcome in their own home.
• Participate in the assessment of needs in line with support planning and risk management.
• Work with customers to promote social inclusion to promote independent living, encouraging customers to maximise their skills and choices.
• Report and react to any observations relating to customers welfare.
• Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community.
• Shift lead, ensuring effective coordination of staff time so that all planned service and customer activities are attended to during the course of the shift.
• Maintain a good standard of records as required at the project under the direction of the Managers.
• Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times, to ensure the safety of the customers and premises including responding to maintenance, fire and health and safety issues.
• Attend and participate in team meetings and Management meetings.
• Competent use of relevant systems, company policies and frameworks.
• Adhere to all the policies and procedures of Look Ahead Care & Support plus those specific to the project including any statutory requirements.
• Carry out other duties commensurate with the designated role level, as may be deemed reasonable by Look Ahead including working at an alternative patch, if such a need arises.

The above sets out the post’s key responsibilities. The post holder will be required to undertake various tasks and duties to ensure that these key responsibilities are effectively met.

What you’ll bring:

• Enjoys social interaction and the company of others, networks in local business community.
• Approachable and open behaviour.
• Prefers working as part of a group or team.
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
• Has a practical and logical mind and is naturally well organised.
• Thrives on change and enjoys dynamic diverse environments with an ability to cope positively with challenging and diverse behaviour.
• Is highly motivated and a self-starter.
• Enjoys managing and motivating others.
• Has a practical and logical mind and is naturally well organised.
• Is confident with high levels of self-esteem.
• Is respectful, articulate and sensitive in style of communication.
• Is passionate and enthusiastic about his/her career and job experiences.
• Is motivated towards excellence and improvement of personal performance with a can-do attitude.

Essential:

• Has relevant sector work experience.
• NVQ Level 3 in Health and Social Care or equivalent

Desirable:

• Other relevant professional memberships and/or specialist qualifications.

• Demonstrable experience of supporting vulnerable adults with Learning Disabilities

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.