Payment Strategy Manager

Payment Strategy Manager

Sainsbury’s Bank

Edinburgh & Home

In a nutshell

Reporting to the Head of Payments this role will support in developing and maintaining the Payments strategy and roadmap for SBAFS, ensuring customer’s expectations are met or exceeded, whilst also ensuring that compliance is maintained with Regulatory and Scheme requirements. This will include working with both internal and external stakeholders to ensure that the strategy reflects the wider business strategy and identifies supplier led and industry change.

What you’ll be doing

• Monitor the customer payments journey, through effective analysis of the payments system trends, performance metrics, customer feedback and complaints.

• Maintain relationships with key payment stakeholders across SBAFS Operations including Contact Centres, Support Functions and Payment Operations, reviewing trends of customer and colleague impacts to identify opportunities for continuous improvements and wider payment strategy.

• Work closely with Risk and business functions including Outsourced Operations to ensure that the control environment is maintained across SBAFS and third-party vendors, including compliance with the Payment Policy Standard.

• Review the system performance of payment systems and key disruptors to the customer journey to inform tactical and strategic improvements and define propositional improvements.

• Maintain the Payment Policy Standard for SBAFS, ensuring that it remains up to date, relevant and support annual renewal and publication.

• Work closely with Risk and business functions to support the completion of payment related PRCAs, review of controls and any subsequent treatment plans and regulatory submissions e.g. FCA Rep 018.

• Work with internal stakeholders to ensure that the Bank complies with payment regulation and scheme compliance. Maintain a forward-looking view of mandatory and discretionary change being introduced in the industry.

• Deputise for Head of Payments at external Industry meetings and internal governance forums and investment boards.

What you need to know and show

• Experience and an understanding of payments is desirable.

• Strong awareness of the technical and control environment within a financial services organisation.

• Experience in managing both internal and external relationships.

• Strong relationship management skills and proven ability to influence.

• Strong awareness and understanding of Conduct Risk.

• Highly numerate, with excellent analytical and problem-solving skills and attention to detail.

• Proven track record of working on own initiative, with the ability to introduce fresh thinking to the role and the wider team.

• Demonstrate an ability to think and reason logically.

• Excellent verbal and written communication skills.

Colleague Conduct Rules

The individual performing this role is expected to adhere to the conduct rules as specified by our regulators (PRA and FCA).

Our benefits

In addition to the all-important salary, pension & bonus offering, we totally get that life outside work is important to us all. So, we want to shout out some of our other great benefits…

• We offer flexible working to help you achieve a good work/life balance

• Opportunity to buy extra holidays;

• Discounts on your weekly shop, buying a laptop or sofa? We’ve got it covered through your Sainsbury’s, Argos and Habitat store discount card

• Cycle to work scheme!

A little about us & our culture

We’re proud of our heritage as the UK’s first supermarket bank. As digital technology drives the banking landscape we want to be at the forefront of this technology, offering award winning innovative digital banking products to our customers. Technology is where we see our growth therefore, we need innovators to join us and drive the next phase of our evolution.

We’re a friendly bunch who collectively share a passion to make our customers’ financial lives easier. As part of the wider Sainsbury’s Group, being one of the UK’s most trusted brands, it brings our colleagues a wealth of opportunities to fulfil their potential. Here, you can be part of something bigger and help to create an innovative approach that puts the customer at the heart of everything we do.

Everyone is welcome at the Sainsbury’s Group, and we’re proud to be an equal opportunities employer that champions a diverse and inclusive culture that reflects the diversity of the communities we serve.

Work-life balance is important to us, so we offer our colleagues as much flexibility as possible in line with the needs of their role. We trust them to decide how, where and when they work, combining remote and collaborative working with a flexible approach to hours within their working days, giving plenty of time and space for life outside of work whilst delivering against our business goals.

If you’re interested in applying and are excited about working with us but are unsure if you have the right skills and experience – we’d still love to hear from you! We’d also be happy to discuss more flexible working options such as job shares and part time working.

As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.

#LI-AH1

Primary Location

Work Locations

Job

Schedule