Looking for a challenging yet rewarding career opportunity? Join our team as a Customer Improvement Manager! In this role, you will be at the forefront of driving growth, improving customer relationships, and increasing revenue.

As a member of our Head Office team, you will use your analytical skills to identify opportunities for growth and help our Customer Excellence division manage their accounts. You'll work closely with the team to ensure objectives are met and continuously improve processes, driving efficiencies across the department.

We're seeking an individual who is proactive, resourceful, and has excellent communication and organisational skills. You should be comfortable working in a fast-paced environment and have the ability to manage your own workload. Proficiency in Excel, CRM, and Microsoft Applications is a must, as is experience in utilising data to aid performance.

What will you do?

• You'll work closely with the team to deliver account growth across your remit of customers.
• You will support our Customer Excellence team, providing them account management based tasks to deliver customer account growth.
• You will influence the team to deliver a set of key team objectives.
• You will create a foster a culture of continuous improvement, seeking out opportunities to improve our processes and our CRM to drive efficienceies.
• You will ensure disputes and customer issues are resolved efficiently and effectively.
• You'll support the leadership team in managing the data for the Central Sales function.
• As manager you will support your team including but not limited to: escalation point for day-to-day queries from Business Development Manager’s & Customer Excellence Advisors, being an expert relating to Central Sales Accounts, being the conduit between Field Sales and Central Sales.
• You will utilise colleague feedback to drive improvements to performance, implement process changes and training, to achieve better outcomes, whilst also implementing departmental strategies to improve quality of service, productivity and profitability.
• You'll work with data and MI to build effective reporting to be used by management, and across the Central Sales division, to identify customer trends.

What do you bring?

• You will be proficient in Excel, CRM, and Microsoft Applications
• Able to work in a fast sales function, able to manage own workload with pace
• Pro-active and problem solver – demonstrates resourcefulness and uses initiative
• You'll be experience in creating great working relationships internally and externally
• You'll have experience of utilising data to aid performance
• Excellent communication and organisational skills
• Technology savvy – must have use of Customer Relationship Management (CRM) system experience
• Be confident managing a diverse stakeholder population

What do you get back?

• 20 days holiday allowance (increased to 25 days when you hit 5 years of service)
• Holiday buy scheme giving you the option to purchase an extra 5 days FTE of annual leave
• Free hire from our core range and 50% off for friends and family
• Training and development, an inclusive and innovative culture and wellbeing and healthcare support; with Mental health first aiders, an Employee Assistance Programme, Healthcare Cashplans and a Wellbeing platform
• You will also receive all necessary work wear and PPE, and you'll be given full induction upon entry to your new position.
• We also provide life assurance of twice your annual salary and access to our benefits portal with a range of options such as cycle to work scheme

Who are HSS?

We are a market leading provider of tools, equipment and support services working with a huge range of industries across the UK and Ireland. In our business we can supply over 9,000 bits of equipment; we go above and beyond to meet our customer’s needs.

We’re innovative and pioneering. We’re curious and driven to support our customers by driving change in our industry – all powered by the latest technology. Over the last few years, we have invested heavily in new systems and tech, revolutionising the future. We were the first hire company to let our customers order online, and each year we’re adding in new tools and functionality that sets us apart.

We’re so proud of how far we have come, and we are not done yet!

At HSS, we celebrate diversity and inclusivity. We understand that, statistically, people of colour and women are less likely to apply unless they reach all the requirements stated in the job description. Therefore, we would like to encourage you to apply regardless if you feel your experience is not an exact match. We believe you could be the perfect fit for this role or a future position!

We’re also incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive within our workforce – please do let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.