Job Description
Introduction:
Economist Impact brings the rigour of informed analysis and intelligent debate that The Economist is known for to life on stage in international forums. We host over 80 events annually in over 30 countries on topics that convene world-class thought leaders on a range of strategic business issues.
There is a new opportunity within Client Services where you will assist with maintaining client satisfaction through the smooth running of event registration. Working within the events team (including EuroFinance) to ensure the successful management of events. This will include processing customer data, co-ordinating communications, managing registration systems.
This is initially a 6 month contract and we are open to part time.
Accountabilities:
- Respond to internal and external inquiries/queries to ensure a professional and responsive service at all times across all event inboxes
- Set up discount codes on our CRM, send introductory letters to clients, increase client allocations.
- Assist with weekly debt collection on upcoming events as instructed
- With guidance set up the smooth integration onto external virtual event platforms including setting up data links prior to the integration; checking data flows; assisting with report running and liaising directly with the external provider
- Draft for review customer communications including a proactive approach for recommendations to the marketing team
- Ensure all forms and delegate communications are executed to a high standard
- Assist senior members of the Client Services team to identify and apply efficiencies to ensure tasks are executed in the minimum time
- Mail merge data to provide Custom event clip and pin + A7 badge
- Assist with delegate registration and reporting from event launch to onsite delivery
- If required assist in delivering first-class onsite delegate experience by supporting the senior client services team ensuring that all equipment is onsite and tested well in advance for a smooth delegate check-in
- When directed assist with delegate, attendee and overall event analysis is carried out and recorded post-event and give feedback on any areas that could be improved
Experience, skills and professional attributes:
Essential skills required:
- Available to work from the registered London office on a weekly basis (2 days per week)
- Flexibility to travel onsite to events both here in UK and overseas (Europe) for up to five days per trip during the calendar year (20%)
- Flexibility to work additional hours during busy periods in the run-up to large scheduled events
- Technically minded and an ability to learn fast in a pressurised environment along with the ability to multi-task
Additional ideal skills for this role are:
- Experience using CRMs
- Experience working front of house at events
- Experience processing information using databases
- Intermediate knowledge of Excel