As we continue our mission to make people happy through chocolate, we’re looking for a Wholesale Order Administrator to join our Trading team on a permanent basis.

You’ll support the outbound supply and channel functions, helping to maximise profit through efficient stock and order process management, potentializing sales opportunities and minimising markdown.

As well as a competitive salary and a range of company benefits, you’ll receive 50% discount on all products, and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia.

Here at Hotel Chocolat, we've adopted hybrid working This means you’ll join us on site for three days a week, and for the other two days – you can work from wherever you like! The on-site location for this role is our Support Office, ‘Mint House’, in Royston, Hertfordshire. Our home from the very beginning, it’s just off the A505 and 10 minutes’ walk from Royston train station, with direct rail links to London King’s Cross.

What you’ll be doing….

• Collating weekly sales reports, dispatch, stock, order and KPI information, and ensuring data is accurately produced to be circulated to the team.
• Working with the fulfilment teams to ensure goods are reprocessed/packed to meet the channel/territory requirements.
• Ensuring orders are raised on time and updating relevant systems and documents as you go.
• Communicating order process statuses, highlighting any risks as needed.
• Liaising with the Wholesale Order and Channel Forecast managers and the Merchandising Team to manage changes within the demand schedule at SKU and category level.
• Working with our DC teams to ensure goods are shipped on time and in full.
• Supporting the team with ad-hoc analysis as needed.
• Assisting with reviewing forecast vs dispatch levels for the current trading season.
• Reviewing and reporting on available channel stocks and highlighting any BBE/SKU concerns.

Who you are…

You’re a strong communicator, with good organisational skills who can work with different teams working to tight deadlines effortlessly. Possessing strong numerical and analytical skills, you can interpret and present figures and analysis.

Essential

• Experience of working within buying or merchandising environment would be advantageous.
• Good working knowledge of Excel.

Desirable

• An understanding of the Hotel Chocolat range and our target customer, our competitors and general activity on the high street.

Who are we?

We’re one of the UK’s favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol and our pioneering drinking chocolate system, the Velvetiser™.

A cacao pod takes years to grow – it can’t be rushed if it’s going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about.

Now, we’re market leaders in the industry. What began as an online-only business grew to over 100 stores across the UK, and we’re still growing… Today, we’re multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers and suppliers all benefit from the success we make together.

To learn more about us and read about our People Pledge – our commitment to equality, diversity and inclusion – click here: hotelchocolat.com/uk/engaged-ethics/our-people.html