Admin Officer / Call Handler

A great opportunity to join and work in the public sector as an Administration Officer Call Handler in Liverpool, City Centre.

The role will be paid at £11.60 per hour.

The hours are full time and there are x3 different shifts available, you must be able to work all Shift patterns however only one will be permanently allocated to you,

Monday - Friday Shift B 8.45AM - 17.09PM

Monday - Friday Shift C 9.45AM - 18.09PM

Monday - Friday Shift D 11AM-7PM

Key Responsibilities may include:
" e-mailing and speaking to our customers, helping them along their journey to settle in the UK.
" Providing complete and informed response on first contact to all customers in a polite and professional manner using -email and telephony systems.
" Reviewing customer information, including information provided as part of their application to assess any further action they may need to take.
" Advising customer appropriately to ensure first time resolution.
" Accurately inputting all necessary information on internal IT systems so that customer contact is recorded.
" Routing cases appropriately based on the information you receive
" Working as part of a team, developing and maintaining excellent working relationships to deliver what is needed for our customers.
" Building effective working relationships with key internal and external stakeholders.
" Provide support to new colleagues who will be permanent members of the CRC team, involving coaching, and floor walking support where appropriate.

To apply for the role, you must hold a valid passport and must have lived in the UK for longer than 5 years. This role requires a counter terrorism security clearance that the would process for you if successful.