Service Desk Operator

Eden Brown Synergy is currently working in partnership with a Local Government Organisation in Bedford which is looking to recruit an IT Service Desk Operator on an interim basis for 3 months initially.

What we are looking for:

• Must be qualified to A level or equivalent in an IT related subject, with a proven track record which includes experience within a senior technical role. Professional qualification related to the field is also desirable.
• Must be able to demonstrate in-depth knowledge of supporting desktops, laptops, tablets, smartphones, printers, MFD/MFP's and servers.
• Must be able to demonstrate knowledge of working with and supporting virtualisation technologies, SAN's, Corporate Backup Solutions, Secure Gateways e.g. (AV/Spam/Content
• Filters).
• Must be able to demonstrate knowledge of and support of Microsoft Azure and Microsoft Office 365 including Microsoft Teams.
• Must be able to demonstrate knowledge of and supporting Networking Technologies such as DHCP, DNS, TCP/IP.
• Must be able to interpret customer issues in order to resolve or escalate as appropriate, in line with corporate standards.
• Must be able to demonstrate the ability to generate innovative ideas and practical solutions in conjunction with colleagues and suppliers, in order to continually improve and develop the Council's ICT Service Desk function.
• Must be able to demonstrate strong interpersonal and communication skills, with the ability to liaise with both technical and non-technical audiences.
• Must be able to demonstrate a flexible work ethos and sound organisational/planning skills, with the ability to prioritise own workload to meet deadlines.
• Must be able to demonstrate experience of basic project management within the IT sector.

Basics of the role:
Pay:£24.90/hr UMB
Location: Bedford
inside IR35
3 month contract initially

If the role feels of potential interest please respond with an updated CV for immediate consideration.