Job Description

Client Service Delivery Specialist – Broker Support- Terrorism
Do you want to be part of a new and exciting team?

Are you someone who wants to make a difference in your role and help us deliver outstanding service to our clients?
Then this is the role for you!

This is a hybrid role with the flexibility to work both virtually and from our London and Chelmsford offices. Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like
AON Political Violence team are part AON GBC, a wholesale Broking unit, providing solutions for our Global retail networks. Working within the Political Violence CSD team, you will be responsible for providing Broker support to the Brokers and working with our other stakeholders. Duties will include;
Day to day client servicing from initial submission of risks to hand over to technical team for invoicing, including;
Client onboarding and setting up client records
Reviewing client submissions with the brokers, to understand the clients and Brokers needs.
Preparing Open Market Reform Contracts, for Renewal and New Business, using templates, but with the ability to adapt and bespoke to meet the Broker’s needs.
Ability to interpret post bind requests for adjustments, from client and insurers, and endorsing the contracts as necessary
Creation of Tax Schedules using TMF IPT quote and other available resources.
Assisting with tax questions.
Assisting with PPL submissions.
Providing a post bind check of signed MRC’s, before sending the policy to the Offshore technical team for invoicing.
Working with our Offshore technical team to ensure timely production of invoices, answering any queries and providing a quality control before sending invoices to the brokers / clients as required.
Ensuring money is settled to insurers; working with our Accounts team to resolve any cash issues and chasing debt. liaising with our Offshore technical team on bureau related queries holding up payment.
Using our offshore technical resource, to assist with the above tasks.
Ensure compliance with departmental procedures, internal service standards and the FCA, ensuring Contract Certainty
Work closely with brokers for the day-to-day management of accounts.
Handling your own workload, with multiple brokers, prioritising accounts and tasks within busy month/quarter end periods, and communicating with the Brokers and other partners on progress.
Diary subjectivities/premium payment warranties and conditions and liaise with client and Broker to ensure they are complied with
Build strong working relationships
Stay ahead of market, regulatory and tax requirements relating to the portfolio in line with individual placements.
Keeping up to date with technical briefings, wordings and issues.
Review internal reports
Undertake any other responsibilities which may become necessary for the proper performance of the role
Provide guidance to less expert members of the Open Market technical team, checking work and providing training where necessary How this opportunity is different
The Client Service Delivery team has created value by sharing best practice, removing duplication, and standardising ways of working – we ensure activities are allocated appropriately. Right people, right skills, right activities .
This role provides you with the opportunity to collaborate with various teams (internally and externally) including, broking teams, underwriters, offshore providers, operations, and fiduciary.
You will be supported in your role, not only with day-to-day management but also career development opportunities to ensure you have skills and ability to progress your career at Aon. Skills and experience that will lead to success
Experience of handling Lloyd’s open market business.
Experience in producing Market Reform Contracts and Endorsements
Can handle own workload, an organised individual who can act independently
Proficient user of Microsoft Office programmes such as Excel.
An understanding of regulatory and tax requirements in the territories concerned, using Crystal and TMF IPT where appropriate
Strong communication skills (including written and verbal (both internally and externally
Use of Electronic Placement systems
Understanding and affinity for relationship building
Ability to work collaboratively with others - strong interpersonal skill
Desirable to have a Terrorism (Political Violence) and/or Property class of business background.
An understanding of TRIA Captive wraps.
Working towards CII exams. How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to handle your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. #LI-SS2
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