*Please note this is a home based role on a fixed term contract until April 2024*

Do you want to play a pivotal role in the provision of information and advice to our service users? Are you committed to safeguarding the children, young people and adults we work with? If you have what it takes to ensure that best practice and knowledge are shared across the wider organisation to positively impact on service standards, this may be the role for you!

A key deliverable in the role of Virtual Support Specialist is to provide a single point of contact within the web chat and other forums to provide support, information and guidance to service users and professionals, ensuring that risks are managed, and that the wider organisation has access to best practice and knowledge. The Virtual Support Specialist also improves access to appropriate services for those with substance misuse and mental health professionals.

This is a great opportunity to impact on quality assurance and knowledge management across the organisation, ensuring that our service users and stakeholders are appropriately supported, and safeguarded.

You will be responsible for developing and disseminating substance misuse information and giving advice on health and social wellbeing in our online settings. You will also moderate Peer Support forums.

The key focus for the role is accessibility of appropriate services, guidance, support and advice in relation to substance misuse and mental health. This involves the provision of structured interventions and / or other psychological interventions.

Essential Skills

• Excellent interpersonal skills and the ability to form effective working relationships with other professionals and colleagues
• Ability to make decisions when appropriate
• Resilient with the ability to deal with difficult scenarios
• Excellent written and verbal communication skills
• Proficient IT skills in word processing, spreadsheets, Excel, Power Point, use of the internet and email
• OCN / NVQ level 3
• CBA, MI and SFBT training
• Evidence of training in Safeguarding
• Experience working within substance misuse, mental health or a similar field
• Understanding of the relevant legislation around substance misuse, children and families

Desired Skills

• Postgraduate qualification in drugs / alcohol
• Recognised counselling or equivalent
• ECDL or equivalent

About Company

Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health.

At We Are With You we work with people on their own goals, whether that’s staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that’s right for them either face to face in their local service, community or online.

We provide a free and confidential service without judgement to more than 100,000 people a year.

We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support.

We Are With You.

Essential Requirements

• Excellent interpersonal skills and the ability to form effective working relationships with other professionals and colleagues
• Ability to make decisions when appropriate
• Resilient with the ability to deal with difficult scenarios
• Excellent written and verbal communication skills
• Proficient IT skills in word processing, spreadsheets, Excel, Power Point, use of the internet and email
• OCN / NVQ level 3
• CBA, MI and SFBT training
• Evidence of training in Safeguarding
• Experience working within substance misuse, mental health or a similar field
• Understanding of the relevant legislation around substance misuse, children and families