Senior Tenancy and Leasehold Manager

We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

Our Property Services team is knowledgeable, skilled, friendly and we love what we do. We are passionate about the high quality of service we provide.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not- for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

Join our Property Services team as a Senior Tenancy and Leasehold Manager.

Housing sits at the heart of our organisation. We believe that everyone deserves a safe, secure, affordable home. Our Property Services team is crucial in helping us deliver on this vision.

The team works on the provision and maintenance of our large portfolio of properties. This demands strong organisational skills and the ability to work collaboratively with customers, other teams and external service providers.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

The role

We have a fantastic opportunity for someone to join us in the position of Senior Tenancy and Leasehold Manager.

Salary: £45,000 per annum

Your responsibilities will include:

• Managing 5 patch based Housing officers and will work in the Resident Management team.
• Being responsible for dealing with any queries from residents on a particular neighbourhood area from all leaseholders, shared owners and social tenants that are too complex to handle in the Customer Service Centre.
• Carrying out any home visits, site visits or office appointments to meet residents as required by any policy or process or agreed by the manager.
• Line management of 5 Tenancy and Leasehold Managers which will include regular 121’s, supervision and training.

What you will need to succeed

We are looking for someone who believes in working together as part of a team, who shares our values and is friendly and positive.

The successful candidate will:

• Possess experience in a similar role within social housing.
• Have experience of managing a team.
• Possess understanding and knowledge statutory, legal and contractual framework around tenancy, homeowners and shared owners’ management
• Be able to resolve residents’ queries for either homeowners or tenants or both.
• Be dealing with complex queries and challenging individuals in a constructive and effective way.
• Have excellent customer care and communication skills both oral and written.
• Have the ability to build excellent relationships across the business with all relevant stakeholders.
• Be IT literate with knowledge of Microsoft office applications and ability to learn and use appropriate in-house systems.
• Be self-motivated, assertive and confident.

The offer

Our Life@One benefits offer you an array of perks designed with your wellbeing in mind.

Salary: £45,000 per annum

• Your holidays are important to us. Take up to 28 days annual leave plus bank holidays.
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each year.
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities.
• Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.
• Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
• Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.

About us

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and our workforce reflects that. As of December 2021, One Housing merged with the Riverside Group, creating one of the country's largest housing associations, with more than 75,000 homes. This follows a shared recognition that we are better and stronger together; and that when we combine, we will be able to do more for our customers and the communities we serve.

At One Housing, our people are our strength which is why we work very hard to enable all employees to bring their authentic self to work. This commitment is reflected in our hybrid working policy, our diversity groups support network, our wellbeing initiatives and our employee benefits.

We understand that the different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.

We welcome applications from everyone.

Apply today for a fulfilling career in our Property Services team.

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Job Reference: OH00541