Company Overview
Smile Plastics is an inspiring, fast-moving global design house and factory. We transform plastic waste materials into core and bespoke ranges of panel products made from 100% recycled and 100% recyclable plastics. As one of the leading suppliers in our field, we pride ourselves on excellent quality and design, all within a circular sustainable business model. We sell to architectural and interiors markets worldwide for furniture and fittings in commercial and residential spaces. Some of our clients include: Paul Smith, Christian Dior, Lush, Ted Baker, Ganni, National Trust, V&A Museum, Gensler and Selfridges.
Due to an increase in customer demand for our products, we are now in a period of extensive growth and have a new and very exciting opportunity for a multi- talented team member to join our customer facing team.
This is a junior sales role, where you’ll become part of a team resourcing, managing and supporting our drive to exponential growth in our revenue and therefore, we are looking for someone with natural sales capabilities and customer service experience within a relevant industry. You’ll have proven sales success within architecture, design, plastics manufacturing or similar and a real passion for what we do and our products. This is essential as you’ll need an appreciation of our market and the right ability and attitude to pick up multiple responsibilities within these areas.
What you will be doing
· First and foremost be an ambassador for excellent customer experience, delivering above and beyond for our most crucial clients. Be their first point of contact developing and building relationships of integrity aligned to our brand mission and TOV.
· Manage a share of Key Accounts. Constantly seek to grow sales by developing new business through identification of new opportunities with this accounts and prospect accounts, upselling cross-selling, prospecting and identifying each accounts particular requirements as they evolve.
· Working with the Head of Market Engagement initially, then New Business Development Manager, production teams and clients to ensure Key Account orders are optimised and customer requirements are fulfilled.
· Manage the customer journey through our CRM, order book and accounting systems. Compile quotations, advise on technical details and create CNC cutting files in Rhino (CAD), order confirmations, invoices and activity statements as required.
· For prospects, use a multi-channel approach to drive and coordinate sales, from initial enquiry, order to completion, working in conjunction with the Technical Customer Service team and fully exploiting our marketing and sales outreach opportunities.
· Deliver excellent sales performance in order to exceed sales targets.
· Utilise data and systems to provide monthly and annual sales forecasts for your Key Accounts and prospects.
· Assist in identifying thriving market sectors, undiscovered/underperforming opportunities and areas for sales growth/improvement within Smile Plastics structures.
· Support Marketing in the delivery of determined outreach activations to not only capitalise upon the ROI potential, but exceed expectations.
· Assist in the development of creating pro-active sales opportunities within new and existing customer sectors including upselling, cross-selling, prospecting and conversion to new Key Accounts.
· Visit customers when required.
· Stock Management: liaise with the production team to ensure stock is available for Key Account sales fulfilment from the order book and sales forecasts.
Who we are looking for:
· A keen interest in architectural design, design and sustainability highly desirable
· Essential: Previous experience of working in a customer service or sales role
· Essential: Great interpersonal abilities supported by professional oral and written communication skills
· Essential: Confidence in building customer relationships over the phone, email and social media – maintaining a positive, patient & friendly rapport
· Essential: The ability to communicate technical detail in a confident and straightforward manner
· Essential: Previous experience in product design, interior design, architecture or plastics manufacturing, either from work experience or from studies
· Attention to detail and accuracy in all work is important – we make exceptional products, and we like to provide our customers with the best we can
· You must love problem-solving and be proactive – taking the initiative to find solutions
· Ability to work to tight timescales and deadlines. We work fast around here!
· Computer literacy:
o Essential: Intermediate MS Office (Word and Excel)
o Desirable: Adobe Creative Suite
o Desirable: Experience in CAD (Rhino), CNC programming (toolpath planning and generation), working with technical drawings or other technical design software
o Desirable: Online Customer Relationship Management software
o Desirable: Online accounting packages for raising invoices
· You must be flexible and adaptable, willing to perform other duties as and when required – we’re small and not defined by our job titles.
What we can offer:
Job Types: Full-time, Permanent
Salary: From £25,000.00 per year
Benefits:
Schedule:
Ability to commute/relocate:
Experience:
Work authorisation:
Willingness to travel:
Work Location: In person
Reference ID: Smile / SA
qedlegal.com Published 9th April 2023 Location Liverpool, United Kingdom
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