Salary: £26,700-£34,700

Location: Cambridge, Hybrid (1-2 days per week in the office may be required)

Contract: Full time, permanent

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

Play a pivotal role in embedding quality management best practice and continuous improvement to greatly increase our ability to deliver, reduce our risk profile and increase our resilience effectively and efficiently.

We are seeking a team member who shares our passion and our values: collaborative, innovative, empowering and responsible.

About the role

As the Process Improvement Coordinator, you will play a pivotal role in successfully maintaining our ISO9001 quality management system certification.

To strengthen the effectiveness and efficiency of International Education's quality management system and to protect our ISO9001 certification, you will:

• Embed and support the cycle of continuous process improvement.
• Provide direct support to process owners in conducting process reviews to enable a focus on resilience and efficiency.
• Support effective procedure documentation to ensure procedures remain current, accurate, accessible, and appropriately controlled.
• Support the development of training, guidance and support materials for process owners and procedure writers.
• Maintain the ‘Quality Hub' knowledge base to ensure key relevant information on Quality, Performance & Risk function is easily accessible to all colleagues.

Want to learn more about this role and its responsibilities? Please see the attached role profile.

About you

You will be comfortable working in a collaborative manger by engaging with process owners and have the ability to quickly understand processes. You will have practical experience in the effective management and continuous improvement of key processes and have the ability to understand and analyse written and numerical information quickly.

More about you

• Knowledge of quality management and its effective practical application, including IS0 9001.
• Knowledge of process management, particularly controls and procedure writing.
• Knowledge of assessment and educational publishing industry.
• Have a proactive approach to work, driving activity across areas with competing priorities.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• Group personal pension scheme
• Discretionary annual bonus
• Life assurance up to 4 x annual salary
• Private medical and Permanent Health Insurance
• Green travel schemes
• 28 days annual leave plus bank holidays

We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.

Ready to pursue your potential? Apply now.

We review applications on an ongoing basis, with a closing date for all applications being 29 May 2023 and interviews are scheduled to take place w/c 5 June 2023.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

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