Job Description

As a Success Manager at Viewber, you will be the go-to person for our Booking and Membership Teams to help resolve Client and Viewber Member queries relating to our Products. You'll be responsible for pricing any ad-hoc, one-off Products required by Clients and making sure that the self-employed Viewber Member fee is also calculated. You'll also ensure that new, varied, or discontinued Products are communicated to the wider business and update the essential notes for the booking, along with internal and external knowledge base software.

The core hours of the role are Monday – Friday, 9am – 6pm, however, due to the nature of this position, you may, on occasion, be required to work outside your core business hours, particularly with our mass viewings which may include some weekend working.

The salary offered for this role is £35,000 per annum.

Key Responsibilities

• Resolving Client and Viewber Members queries relating to our Products
• Setting pricing for any ad-hoc, one-off Products
• Updating our team and software to reflect any new, varied or discontinued Products
• Assisting the Chief Product Officer in creating online forms, ensuring the integration is successful with our internal booking system
• User Acceptance Testing for new Products created by our Tech Team
• Providing feedback and suggestions for new and amended Products, based on feedback from our Clients and Viewber Members
• Where necessary, undertaking online demos.

Key competencies and skills

• 2 + years of experience working from home
• 4 + years of customer service management and/or supervisory experience (non-retail), handling emails and telephone calls
• Fluency in English – both verbal and written, backed by a Level 2 English qualification (such as a GCSE)
• A good understanding of maths - backed by a Level 2 Maths qualification (such as a GCSE)
• A level 3 qualification (such as an A-level) in any subject
• A great communicator who is enthusiastic about helping our Clients and Viewber Members
• Confident and comfortable picking up the phone and undertaking online demos
• Keen to learn new skills and quick to adapt in a fast-paced environment
• Self-motivated, resilient and can work with minimal supervision
• Excellent administrational, attention to detail and data entry skills
• Tech Savvy - working remotely means that we rely on technology a lot, we are also a ‘PropTech’ company

Benefits of working for Viewber

• Internal rewards programme with the opportunity to earn additional annual leave and bonuses
• Work from home!
• Nest Pension
• Discounted gym membership and nutrition advice
• Wellbeing Initiatives
• Smarter spending – discounts and special offers on hundreds of well-known brands
• 24/7 access to a GP from anywhere in the world
• Access to private medical specialists
• An online health checker with advice on healthy eating and exercise plans
• Comprehensive care and special needs support for employees with care responsibilities
• Paid Medical Time Off
• Paid Volunteering Time Off
• Pet Bereavement Time Off
• Fertility, Gender Reassignment & Elective Surgery Time Off
• Tips for cyber safety and an email scanning service
• Impartial and confidential debt and welfare benefits support
• Expert and practical domestic and family legal advice 24/7 365 days
• 28 days annual leave + additional annual leave for personal milestone events
• Company Sick Pay
• Birthday Gifts
• Long Service Events and Awards

Things to consider

You will need to have an office set-up at home which is free from distractions and noise, as well as high-speed broadband.

We try to have a full company virtual get-together once a month for a well-being or informal session. These have included:

• Pride Quiz Night
• Diwali Event
• Halloween Storytelling Event
• Wellbeing Webinars
• Sound Bath Meditation Event
• International Women’s Day Event
• Secret Gift Exchange Event
• Chinese New Year Event
• St Patricks Event

Our commitment to you

Viewber is committed to achieving a working environment that provides equality of opportunity and freedom from unlawful discrimination on the grounds of race, sex, pregnancy and maternity, marital or civil partnership status, gender reassignment, disability, religion or beliefs, age, or sexual orientation.

Viewber is a Mindful Employer signatory. By signing the ‘Charter for Employers Positive About Mental Health’ we have made a public statement of our desire to support the mental health of our team members. We also have three qualified Mental Health First Aiders.

Viewber is a Disability Confident Employer. Disability Confident is creating a movement of change, encouraging employers to think differently about disability and take action to improve how they recruit, retain and develop disabled people.

Viewber is an Age-friendly Employer. We have signed the Age-friendly Employer Pledge, recognising the importance and value of the older workforce.

Viewber is also a signatory of the Tech Talent Charter - a non-profit organisation leading a movement to address inequality in the UK tech sector and drive inclusion and diversity in a practical and uniquely measurable way.

Finally, Viewber is also a signatory of the Menopause Workplace Pledge and has committed to:

• Recognising that the menopause can be an issue in the workplace and women need support
• Talking openly, positively and respectfully about the menopause
• Supporting and informing employees affected by the menopause

Job Types: Full-time, Permanent

Salary: £35,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company events
• Free fitness classes
• Paid volunteer time
• Referral programme
• Sick pay
• Store discount
• Wellness programme
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Work Location: Remote

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