Job Description
We are currently recruiting for a helpdesk advisor to work with one of our fantastic Public Sector clients in Coventry city centre.
This a short term 5-month temporary position initially but one in which you would be able to gain valuable exposure/experience working within the Public Sector.
If you have worked within the Public sector before this would be advantageous but not essential. If you have transferable helpdesk/customer service experience, then we would love to hear from you.
Key Responsibilities to include:
The post holder will provide first line response to incoming queries. Answering E Mails and calls within service level agreement. Working as a team player the postholder will always uphold the standards of the agency.
The post holder's key responsibilities will include:
" Responding to E Mail queries accurately and efficiently.
" Acting as a telephone contact point for stakeholder queries providing excellent customer service.
" Actioning change of detail requests.
" Reviewing procedures to support the effective delivery of the TQ Helpdesk.
" Work collaboratively with colleagues to achieve overall goals.
" Providing administrative support to the Helpdesk Manager as required.
Candidate requirements:
Have previous experience within customer service/helpdesk advisor
Have previous experience within an administration role
Have a strong communications skills
Have good IT skills
Be able to remain calm under pressure
Be able to work with very confidential and sensitive information
Be able to provide 3 years of referencing and pass a DBS check
Standard hours are 37 hours per week Monday - Friday
Pay rate of £11.45 per hour which is paid weekly.
If you feel that this role is one that would interest you and you have the right attributes, then please apply and you will be contacted if you are successful.