• Fantastic opportunity to join this leading consumer brand
• Head of Sales role in a successful contact centre

About Our Client

Market-leading consumer goods client.

Head of Sales - Contact Centre

Job Description

The Head of Sales - Contact Centre will:

• be responsible for the day to day management of the sales retention teams and support the implementation of the strategic, marketing plan reporting in to the contact centre manager
• the head of sales will be required to engage with key stakeholders across the entire business whilst driving performance and YOY growth
• create new initiatives that will achieve the d2c forecast
• build, develop and promote an effective, collaborative and engaged team
• inspire and lead the team creating a harmonious and successful team
• establish clear revenue KPIs and track performance on a regular basis to achieve the key objectives

This role is based 5 days per week in the Kent office.

The Successful Applicant

The Head of Sales - Contact Centre will come with the following skills and experience:

• a strong track record of managing and driving a contact centre or customer service team
• a commercial background, managing a team with KPIs / clear commercial and revenue targets and objectives
• a sales and marketing background and knowledge of CRM and software platforms relevant for contact centres
• team management experience
• project management experience and skills
• highly commercial and strong with data and numerical skills
• a sales ability and track record
• highly organised with excellent presentation skills
• energetic, highly motivated
• problem solver, skilled in objection handling
• a strong coach who enjoys developing their people and teams

What's on Offer

Up to £60,000 base salary + OTE and benefits