Customer Service Consultant
About the role:
Do you have experience in working in a customer service environment? Are you brilliant with people? Do you pride yourself in providing a first-class customer experience?
Then we have a role for you!!!
We have the opportunity for you to join something special. We are looking for a individual to join our brand new branch dedicated to our online customers and become one of the faces of Darlington Building Society.
This role gives you a chance to be part of building the new Savings Direct team asking your brilliant customer service skills while developing knowledge and experience in helping to make and shape the new processes we will be creating as part of this new team.
As a Customer Service Consultant, you will be engaging in conversations finding out your customers’ needs, providing information to our new and existing customers about the full range of financial products and services that we offer. Getting to know our customers though meaningful conversations over the phone and video chat, you will assist them in reaching their goals by identify the best products to suit their needs, while providing a clear, helpful service that meets the customer individual needs.
Your role will be an important part of our in our branch network based in our head office. Having valuable conversations with every customer, without them even needing to leave their home. So, whether you are promoting a new product or resolving a problem, you’ll always place our customers’ needs at the heart of everything you do.
We will provide you with continuous training and support as well as opportunities to grow and progress your career with within Darlington Building Society
We are looking for people who:
To be successful in this position your will:
Why Work For Us?
We are committed to paying our people fairly for the role they undertake and provide a wide range of benefits to support our colleagues’ finances and wellbeing. Darlington Building Society had a Passion For Talent allowing you to shape your career within the Society, offering learning and development programmes to give you everything you need to succeed.
What we can offer you:
· Annual Bonus Scheme
· Performance Linked pay progression
· 8% Employee Contribution Pension Scheme
· 4 x Annual Salary Life Cover
· Minimum of 2 days for volunteering
· Employee benefits platform
· Health Care Cash Plan
· Enhanced Family Friendly Leave Entitlements
PLUS MANY MORE!!!
To find out more information please look at our Careers page
About our Society
Darlington Building Society is an award-winning organisation, and our vision is to be a thriving, independent regional building society that creates a feeling of pride amongst its staff, members, and community.
At Darlington Building Society we pride ourselves on making a difference to our customers by encouraging saving, supporting home ownership, and sharing our knowledge and resources with our local communities. We have 9 branches from Stockton to Northallerton, via Bishop Auckland, Barnard Castle, Redcar, Middlesbrough, Guisborough and Yarm. Our head office is based in Darlington along with our Tubwell Row Branch.
Please note we don’t currently accept applications from candidates outside the UK
Please be advised that if you do not apply directly on our website your application may be added to our ATS. For more information on our privacy statement please follow the link below:
Privacy - Darlington Building Society
Job Types: Part-time, Permanent
Part-time hours: 24.5 per week
Salary: £21,241.00 per year
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Application question(s):
Work Location: In person