Customer Service Associate, Hybrid

Job type: Full Time Permanent

Start dates: Flexible (with 5 weeks training)

Location: Central Manchester

Hours: Monday - Friday 9am-5pm (no weekends required)

Competitive salary and annual bonus: Negotiable starting from £22,000

The Role:

Are you passionate about helping customers? Would you love a role with clear progression? This is a rewarding role where you will deliver exceptional customer service, resolve problems and develop the service proposition in a compliant manner and using robust processes and procedures.

This is a rewarding role based in our busy, central Manchester call centre; you can expect a friendly and flexible culture synonymous with our proposition to our customers. The role will involve, but not be limited to the following:

• Take the lead on resolving customer queries and issues on calls, in writing or via emails
• Ensuring the banks customers are compliant with Customer Due Diligence (CDD) regulatory requirements by conducting various background checks in accordance with our policies and procedures
• Work efficiently through work volumes on a day-to-day basis, delivering exceptional customer service, in line with our SME proposition
• Be able to respond to technical and non-technical questions in relation to the products and services we provide
• Be a team player, working as part of an inclusive and forward-thinking team
• Handling exception processes (BofE/EW/FC/FSCS/AML) monitoring
• Be able to perform the core requirements of each work stream within the SME Customer Service Team - e.g., Business Savings activities, Direct Lending activities etc.

Benefits:

As you'd expect, we offer a competitive basic salary, and in return for your hard work and commitment to working for Aldermore, you will receive some fantastic benefits:

• Annual leave - 30 days plus bank holidays to use how you like
• Comfortable working environment, well located for the daily commute and those lunchtime errands
• Fantastic and engaging company events
• A growing organisation that defines itself as being nimble, lean, and strong
• Competitive company stakeholder pension scheme
• Maternity, Paternity and Adoption scheme
• Financial rewards - Annual bonus scheme, cycle-to-work scheme, childcare vouchers, and high street/online retail discounts
• Private Medical Insurance and healthcare
• A friendly and flexible culture with a drive for continuous improvement, for which you will be empowered to get behind from day one

And much, much more! Our benefits package doesn't just recognise your hard work and talent; it enhances and supports your lifestyle, health, and well-being in and out of work.

We're Aldermore Bank, the award-winning bank that supports customers with specialist mortgages, savings accounts, and business finance solutions. Launching in 2009, we have made a name for ourselves as the 'new' British bank offering. We are looking for people like you to work alongside people guided by the company's values of a diverse, dynamic, and vibrant company. We are at our best and enjoy our work most when we leverage diversity and pull together as one team.

To apply for this post, we are looking for the following:

• A minimum of 5 GCSE passes at Grade C or above (or equivalent), including English and Mathematics, is essential
• Previous experience working in a customer service environment delivering customer-facing services, ideally with a savings background, but as a minimum in Financial Services for at least one year
• Driven, self-motivated and disciplined; able to maintain effectiveness without tactical management.
• Track record of delivering excellent customer service, including the ability to handle difficult conversations with customers.
• Exceptional communication and people skills, able to engage with our customers and colleagues across all levels within the bank
• Previous experience in system or user acceptance testing would be an advantage

Apply:

By applying today, you can kickstart our fantastic onboarding process, as well as the ability to develop professionally and gain experience with this fantastic organisation. Find your next great job and adventure; build your career with us today!

Disclaimer

Aldermore is an equal opportunities employer., which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.

Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts, and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position.

Aldermore works in a trusted partnership and is supported by Brook Street (UK) Limited with recruitment. Brook Street will access information collected from you concerning your application under a strict duty of confidentiality, and Brook Street will be in direct contact with you about any application made.