Job Description

About us

The Drummond, Guildford is a small business in Guildford. We are professional, social, fun, and our goal is to Have fun and deliver the best guest experience. We pride ourselves on the best pub food, a superb drinks range and the best team to deliver a fun environment for all at The Drummond. We want the best people to join our amazing team to help us continue to be the place to be!.

Our work environment includes:

• Food provided
• Wellness programmes
• Relaxed atmosphere
• Company perks
• On-the-job training

We are looking for an organised and motivated individual with a proven track record in the customer service and retail industry to join our growing team. The successful candidate will be an integral part of the team and will be responsible for ensuring excellent customer service standards, including welcoming guests, answering questions, resolving complaints, managing and re-stocking products and performing cashier duties. Though even more important is we want someone with the drive and personality to help us continue to keep our pub amazing!

Responsibilities:

• Be a leader and mentor to junior employees.
• Have a great deal of knowledge about the products and services being offered.
• Provide excellent customer service support.
• Become familiar with governmental regulations regarding the product or service being offered.
• Encourage team members to reach their full potential.
• Make decisions based on objectives, facts, and policy.
• Identify problems and find information to solve them.
• Use good judgement when dealing with staff, customers, and co-workers.

Job Types: Full-time, Permanent

Salary: £29,500.00-£32,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• On-site parking
• Store discount
• Wellness programme

Supplemental pay types:

• Bonus scheme
• Quarterly bonus
• Tips
• Yearly bonus

Ability to commute/relocate:

• Guildford: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Work Location: In person

Application deadline: 09/06/2023
Expected start date: 24/07/2023

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