We're recruiting for an Academic Support Administrator (Part time) to work at our client of ours based in Newcastle City Centre until the end of August 2023 -potential of a contract extension.

£11.98 per hour + holiday pay
22 hours per week, Wednesday, Thursday 8.30am - 5pm. Friday 8.30am - 4.30pm
Based on campus.



Main duties of the role:

• Contribute to the provision of a professional support service by ensuring high levels of customer satisfaction and by responding positively to feedback
• Provide guidance and advice to academic staff and partners on the application of University policies and procedures for a designated portfolio of programmes. Areas of work will vary to reflect University priorities but may include one or more of the following non-exhaustive list:

o assessment brief approval
o support for assessment boards, from marks receipt to the release of results
o co-ordination of start of year activities including programme handbooks, the set-up of tutor records and enrolment
o support for student staff programme committees and the facilitation of good practice in the programme
o support for partner organisations in the application of University regulations and procedures
o support for Degree Apprenticeship employers in the application of University regulations and procedures
o support for student work based learning clinics.

• Manage database and other records in support of these activities.
• Be responsible for liaison and communication with colleagues in faculties and other services or partners in relation to these areas.
• Act as secretary to assessment board and programme management committees and other sub-committees and project/task groups as required; progress and monitor actions and priorities arising.
• Work with Academic Support colleagues and contribute to the wider activity of the Team as required.

Person Specification:

• Previous work experience within a Customer Service role / experience of receiving and responding to, enquiries from/to customers.
• Experience using Microsoft and working with large databases
• Team Work
• Take Direction and use own initiative
• Quick learner

Benefits of working for this client:

• Easily accessible location
• Working alongside and collaborating across multiple departments
• 43 days holiday per year (post 12 weeks in contract)
• Attractive pay rate

This is a great opportunity to work for a well-respected and recognised University in Newcastle city centre. To apply please attach your CV to this advert and Shannon will be in touch to discuss further.