Take a seat on the Xplor rocketship and join us as 1st Line Support Engineer, to help people succeed across the world.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-enabling solutions help everyday life businesses to overcome obstacles and form great relationships with their customers.

As a 1st Line Support Engineer, you will be the 1st point of contact for clients using the Legend by Xplor system, dealing with client queries, data requests, software issues and training. The responsibilities for this role are outlined below:

• Support, maintain and improve customer service.
• Provide support for Legend customers via telephone and support ticket submission systems following outlined processes.
  • Work proactively to ensure prompt resolution of support cases and the highest possible levels of customer satisfaction.
  • Escalate calls to other 2nd/3rd line support/external maintenance companies
• Analysis of support tickets and provision of reports to the Software Support Manager regarding performance against customer SLA and internal targets.
• Develop team mates to ensure the highest standard of support team
• Perform phone support duties as required and scheduled via the support rota
• Ensure your own personal knowledge of the Legend support operations/policies/software in order to provide a high standard of help to others

• Proven technical experience in a similar role.
• Must have direct experience working with clients.
• Good interpersonal skills are required, as is the ability to communicate well, both verbally and written.
• Excellent analytical and problem solving skills and an ability to understand complex problems.
• Must be a quick learner who can “hit the ground running” and pick up new skills and technologies at ease.
• Must be able to efficiently work and communicate in English verbally and in writing.
• Must be a team player who enjoys working in a fast growing international company.
• Must be able to operate in a dynamic environment with defined deadlines.
• Must be a good verbal communicator both face to face and over the telephone.
• Must be eager to explore and apply latest technologies available on the market.
• Self-motivated and results oriented.

This role is service desk based. The hours are a variable shift pattern covering the hours of 7am to 10pm on weekdays and 8am to 8pm on weekends (One weekend approximately every 6-8 weeks) this also includes bank holidays.

All your information will be kept confidential according to EEO guidelines.

What does it mean to work for Xplor?

Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members.

Some of the perks of working with us:

• Unparalleled opportunities to learn and accelerated career development
• A collaborative, team environment with people who truly love what they do
• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
• Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow
• Flexible work options

More about us

We’ve recently expanded our reach by merging the two software and payments powerhouses TSG and Clearent. The resulting company is Xplor Technologies serving over 82,000 businesses that processed over $27 billion in payments, operating across 158 countries in 2020.

Xplor is headquartered in the United States in Atlanta, GA, with operations across North America, Australasia, Europe, and the United Kingdom. We now have over 2,000 Xplorers, working across five “everyday life” verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services.

How to apply?

To start your application with us, please submit your CV and a cover letter and we’ll be in touch as soon as we can. Please include the word "moonshot" at the top of your cover letter so that we know you really took the time to read our job ad. Your contact is Claire Pearce.

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com/gb/careers.

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community.

We promote flexible working wherever we can, so whether you prefer to be fully remote or in an office, the choice can be yours.

We’re committed to replying to each application and look forward to getting in touch with you soon.

We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via talent@xplortechnologies.com.

More about us

Xplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies to help businesses succeed. Xplor provides enterprise-grade SaaS solutions for businesses in “everyday life” verticals: Childcare & Education; Fitness & Wellbeing, Field Services and Personal Services – and a global cloud-based payment processing platform.

Xplor Technologies serves over 78,000 customers that processed over $36 billion in payments, operating across 20 markets in 2022.

Good to know

To be considered for employment in the United Kingdom, you must be legally authorised to work in the UK. Xplor does not sponsor visas, either at the time of hire or at any later time.

To learn more about us and our products, please visit www.xplortechnologies.com/gb/careers.

We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/us/recruitment-faqs.

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community.

We’re committed to replying to each application and look forward to getting in touch with you soon.